Notification Template

Notifications being sent by service.monitor are stored separately from each job. While defining a job the user simply selects an existing notification scheme to make use of the broadcast channels.

The following broadcasting channels are supported:

Icons Channel Description

Icons	Channel	Description
/	E-Mail	Send messages via e-mail. Specify the recipient email address.
/	SNMP Trap	Send messages via Simple Network Management Protocol (SNMP) to an existing Management Information Base (MIB).
/	SMS	Send messages via SMS. Specify the recipient’s phone number including valid country codes (e.g. `+49` for Germany) and the maximum number of characters (ideally `256`) for the message text.
	Slack	Send messages to the collaboration platform Slack (Webhook).
	Microsoft Teams	Send messages to Microsoft Teams (via Teams Workflows).

mail add / mail remove

E-Mail

Send messages via e-mail.

Specify the recipient email address.

snmp add / snmp remove

SNMP Trap

Send messages via Simple Network Management Protocol (SNMP) to an existing Management Information Base (MIB).

sms add / sms remove

SMS

Send messages via SMS.

Specify the recipient’s phone number including valid country codes (e.g. +49 for Germany) and the maximum number of characters (ideally 256) for the message text.

slack

Slack

Send messages to the collaboration platform Slack (Webhook).

ms teams

Microsoft Teams

Send messages to Microsoft Teams (via Teams Workflows).

Notification Templates management is accessible from the central management page view. After clicking the link the browser will display an overview of all available templates.

Create a Notification Template

When creating a new notification template, select which of the supported notification channels should be activated. Channels that are not active can be added by clicking the corresponding icon. The same applies to adding additional mail addresses.

The common options are:

Template name: Freely selectable name. This parameter is mandatory.
Start: Since which time the notification should run.
End: Until which time the notification should run.
Deactivation: Specifies the time interval in minutes at which notifications should suspend in the event of a change to the job.

To activate a channel, fill out the corresponding parameters.

Locale of a notification

The locale of a notification is derived from the current language parameter the page is opened (see lang-parameter in your URL). This allows to different languages being used for different notification templates.

Setting up a Notification Template for Microsoft Teams

service.monitor supports sending notifications to a Microsoft Teams channel using Teams Workflows.

Start with creating a new channel in Microsoft Teams or use an existing one that should receive the notifications.

After that, create a workflow in Teams, that receives the notifications from service.monitor and sends them to the channel. Proceed as follows:

In Microsoft Teams:

In the left sidebar of Microsoft Teams, find and open the Workflows app.
Click New Flow in the top right corner.
Select the template Post to a channel when a webhook request is received.
Enter a name for the flow, e.g. "service.monitor notifications".
Under Sign in, connect to Microsoft Teams.
Click Next.
Select the Team and Channel where notifications should be published.
Click Create flow.
A URL will be displayed. Copy this URL to the clipboard, as you will need it later in service.monitor.

In service.monitor Monitoring:

Open the dashboard and click + Notification Template to create a new template, or All Notification Templates to edit an existing template.
In the dialog for creating or editing a notification template, paste the URL you copied from Microsoft Teams into the Microsoft Teams (WebHook) field.