Lifecycle platform products

con terra products follow a lifecycle. The products are divided into platform products and extension products. Platform products form the basis for con terra’s GeoIT solutions. Their lifecycle is therefore geared towards long-term stability. The individual phases and the current lifecycle stage of the individual platform products are shown below.

Lifecycle phases

The lifecycle for con terra Technologies platform products consists of four phases. The individual phases and the associated services are described below.

General Availability Extended Support Mature Support Retired

Services

  • Availability via Download portal1

  • Documentation online

  • Support by Telephone/Email2

  • Integration of new functions and bug fixes

  • Support of new operating environments3

  • Support of new ArcGIS versions

  • Availability via Download portal1

  • Documentation online

  • Support by Telephone/Email2

  • Bugfixes

  • Documentation online

  • Support by Telephone/Email2

No support

Extended services4

  • Support of new operating environments

  • Support of new ArcGIS versions

  • Bugfixes

  • Support of new operating environments

  • Support of new ArcGIS versions

Begin

With the release of a new major version

Subsequent to General Availability

Subsequent to Extended Support

Subsequent to Mature Support

Duration

Until a new main version is released, minimum 24 months

12 months

12 months

1 Current release in each case
2 The current minor release is eligible for standard support. Problems can also be reported for earlier releases; any bug fixes will be included in a future release. Previous minor releases are also eligible for support. An additional contract (see 4) is required for this. Alternative requirements can be mapped via Support Plus.
3 New operating systems, browsers, Java versions, etc.
4 Additional contract necessary for effort-related service.

Information on the Lifecycle Phases

General Availability

The latest major version of a product is usually in the General Availability phase. This version is actively developed further. It is recommended to always use the latest minor version.

Extended Support

Lifecycle phase after the release of a new main version. The version continues to be maintained. The Extended Support period should be used to plan the migration of a solution to the current main version.

Mature Support

At this point at the latest, a solution should be upgraded to the current major version. If this is not possible, it is recommended to continue operating the solution in Extended Lifecycle Support.

Lifecycle status of the Platform Products

The lifecycle phases of the individual con terra Technologies platform products are shown below.

Product General Availability Extended Support Mature Support Retired

map.apps Linie 4

✔

map.apps Linie 3

✔

security.manager ArcGIS Edition 1.x

✔

security.manager Enterprise Edition 4.x

✔

(in Dec. 2025)

security.manager NEXT 1.x

✔